Ingram & Associates

Revenue Cycle Optimization Services
for Healthcare


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	Early-Out Self-Pay Services Overview Collecting self-pay or co-pay balances after insurance is a difficult and costly task, and many organizations are no longer able to rely on internal staff to manage these patient-responsibility accounts. Through OptumInsight, Ingram & Associates offers Early-Out Self-Pay (EOSP) account resolution service designed to efficiently process accounts that have patient-responsible balances after insurance as well as 100 percent self-pay accounts. We assume complete responsibility for these accounts until resolution--freeing your business office staff to focus on other collection efforts. By combining services and technology, OptumInsight and Ingram offer powerful solutions that help hospitals: Implement best practice methodologies to help increase cash and net revenue Reduce accounts receivable days while managing cost-to-collect ratio Deploy staff to other focus areas Features Our EOSP Service offers a comprehensive process that includes balance liquidation, charity screening, Medicaid eligibility, adjustments, and more to support total account resolution. Professional Service We have years of experience providing high quality, results-driven service, with a focus on total account resolution rather than simple collections. Process Controls Because our structured workflow protocols are tailored to your exact needs, our methods become a seamless extension of your business office. We provide transparent services to your patient population as an integral part of your hospital business office process. Dedicated Staff We assign a dedicated team of experienced and certified account representatives to your project, facilitating a rapid transition to full service. Comprehensive Collection System and State-of-the-Art Technology We use predictive dialers and automatic call tracking and recording (where available by state law) that give you maximum control and confidence in patient collections management. In addition, we leverage balance- and age-driven collection protocols and a sophisticated set of measurement reports to support overall efficiency and success. Our solution includes: Call tracking and monitoring National operations Reports available via Information Web Portal technology Sophisticated reporting, tracking, and automated alert tools Secure, private, and compliant processes Benefits Due to the economy, insurance offerings, and regulatory changes, your patients are becoming responsible for larger portions of their bills. Your bottom line depends on your ability to effectively collect these self-pay balances. Patient self-pay collection processes require specialized training, experience, and systems in order to maintain good relations while collecting payments for the services performed. Ingram's EOSP Service operates with a results-driven focus that helps you; Improve cash flow Reduce bad debt and net A/R days Let us help you reach the Gold Standard for healthcare revenue cycle optimization and financial performance
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