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Early-Out Self-Pay Services
Overview
Collecting self-pay or co-pay balances after
insurance is a difficult and costly task, and many organizations are
no longer able to rely on internal staff to manage these
patient-responsibility accounts.
Through OptumInsight,
Ingram & Associates offers Early-Out Self-Pay (EOSP) account
resolution service designed to efficiently process accounts that
have patient-responsible balances after insurance as well as 100
percent self-pay accounts. We assume complete responsibility for
these accounts until resolution--freeing your business office staff
to focus on other collection efforts.
By combining services and technology,
OptumInsight and Ingram offer powerful solutions that help
hospitals:
- Implement best practice methodologies to
help increase cash and net revenue
- Reduce accounts receivable days while
managing cost-to-collect ratio
- Deploy staff to other focus
areas
Features
Our EOSP Service offers a comprehensive process that
includes balance liquidation, charity screening, Medicaid
eligibility, adjustments, and more to support total account
resolution.
Professional Service
We have years of experience providing high quality,
results-driven service, with a focus on total account resolution
rather than simple collections.
Process Controls
Because our structured workflow protocols are tailored to
your exact needs, our methods become a seamless extension of your
business office. We provide transparent services to your patient
population as an integral part of your hospital business office
process.
Dedicated Staff
We assign a dedicated team of experienced and certified
account representatives to your project, facilitating a rapid
transition to full service.
Comprehensive Collection System and State-of-the-Art
Technology
We use predictive dialers and automatic call tracking and
recording (where available by state law) that give you maximum
control and confidence in patient collections management. In
addition, we leverage balance- and age-driven collection protocols
and a sophisticated set of measurement reports to support overall
efficiency and success.
Our solution includes:
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Call tracking and monitoring
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National operations
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Reports available via Information Web Portal
technology
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Sophisticated reporting, tracking, and automated
alert tools
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Secure, private, and compliant
processes
Benefits
Due to the economy, insurance offerings, and
regulatory changes, your patients are becoming responsible for
larger portions of their bills. Your bottom line depends on your
ability to effectively collect these self-pay balances. Patient
self-pay collection processes require specialized training,
experience, and systems in order to maintain good relations while
collecting payments for the services performed.
Ingram's EOSP Service operates with a
results-driven focus that helps you;
Let us help
you reach the Gold Standard for healthcare revenue cycle
optimization and financial performance
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